Privacy Policy

Information We Collect

We gather information that allows us to create and manage your account, verify your identity, process transactions, and deliver a secure gaming environment. When you register or use our services, this typically includes your full name, date of birth, residential address, email address, telephone number, and username. To comply with legal and regulatory obligations, we may also request identification documents such as a passport, driver’s licence, or utility bill during the verification process.

Transaction-related data is collected whenever you deposit or withdraw funds. This includes payment method details, although sensitive payment information is handled by our secure third-party processors and not stored on our systems. We also automatically collect technical information such as your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referring website addresses.

Voluntary Information

Additional details may be provided if you contact our customer support team, participate in surveys, or engage with promotional offers. We only collect what is necessary to provide the requested service or improve your experience.

How We Use Your Information

Your personal information is used to register and administer your account, authenticate your identity, process deposits and withdrawals, and enable you to play our games. We also use it to communicate important account notifications, respond to your inquiries, and, where you have given consent, send personalised marketing messages about bonuses, new games, and special promotions.

Security and compliance form another important part of our use of data. We analyse information to detect and prevent fraud, money laundering, and other suspicious activity. This helps us maintain a safe platform for all players and meet the strict regulatory standards that govern our operations in Canada and other jurisdictions where we are licensed.

Sharing and Disclosure

We do not sell your personal information. However, we may share it with carefully selected third parties who help us deliver our services. These include payment processors, identity verification agencies, customer support platforms, marketing service providers, and professional advisers who are bound by strict confidentiality obligations.

Information may also be disclosed to regulatory authorities, law enforcement agencies, or other governmental bodies when we are legally required to do so or when we believe such disclosure is necessary to protect our rights, ensure player safety, or comply with legal proceedings.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, analyse site traffic, and personalise content and offers. Some cookies are essential for the platform to function correctly, such as keeping you logged in and processing transactions securely. Others help us understand how players use the site so we can make improvements.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use specific features of our casino.

Data Security

We take the protection of your information seriously and use industry-standard technical and organisational measures to prevent unauthorised access, loss, misuse, or alteration. These include encryption, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we continuously work to maintain a high level of protection for all player data.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and, in certain circumstances, ask for its deletion or restriction of processing. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.

To exercise any of these rights, simply reach out to our customer service representatives, who will respond promptly and in accordance with applicable Canadian privacy laws.

Retention of Information

We keep your personal information only for as long as it is needed to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once it is no longer necessary, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. Any material changes will be communicated by posting the revised policy on our website along with an updated effective date. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact our support team through live chat or by sending an email to our dedicated privacy address. We are committed to addressing your concerns as quickly and transparently as possible.

This Privacy Policy is effective as of January 2025 and reflects our current practices at Caxino Casino.